Procedures for Returning Items Incompatible with Shopee

Today's all-digital modern era shopping for goods online through market places such as Shopee, TokoPedia, BukaLapak, and Lazada is something that has begun to become a culture among Indonesian people, ranging from students, students, farmers, planters, entrepreneurs, and so on.

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Indeed, shopping for goods online, in my opinion, is very fun and easier, where we can choose as many items as we want without having to be embarrassed or feel uncomfortable like shopping in the market, looking at goods but not buying when the market is quite embarrassing.

But behind the convenience and plus value of online shopping, there is a large enough risk, and sometimes it often happens to buyers who are not selective or indeed sometimes there are defects in goods as a result of negligent shipping expeditions and sometimes even irresponsible seller elements deliberately take advantage of online buying and selling vehicles. as a place to commit fraud.

Online shopping at official Market Places such as Shopee, TokoPedia, BukaLapak, and Lazada is recommended and quite safe places as well as a 100% guaranteed money-back guarantee for those who understand the procedure for returning goods if it turns out that the ordered item does not match or has a product defect.

So for those of you who may be having problems with online orders, don't rush to panic, blaspheme the seller, or even give up without trying to accept the reality, you lose the seller profit.

If the item you ordered online at Market Place has come and is of high value (purchased at a high price) I recommend when you unbox the package, make an unboxing video which later can be strong evidence if there is a defect in the item you ordered...

The following is How to Claim Unsuitable Returns of Goods at Shopee
  1. go to your Order Details Page
  2. Then, in the order details, select the Return Option, be careful not to choose Confirm Order Acceptance
  3. Select the Return Option, just select Defective / Unsuitable Product or Product Not Functioning Properly.
  4. Important: There are 4 or five options (I forgot) but for items that are not suitable or defective, just choose a defective/unsuitable product, don't choose a product that doesn't work properly, because it will be complicated in the discussion process with the seller. Please note below, the choice of options other than defective products / not according to the return process must be approved by the seller, not directly. Include a Strong Reason for returning the item
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  5. after that click Show Return, Details
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  7. select the Returned Goods Shipping Expedition. Choose a Freight Forwarding Service that is recommended by Shopee for free.
  8. Download the Returned Goods Label which contains selected Expedition Information, return destination address, and free receipt number without shipping costs. 
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  10. packing Return Package, and attach the Return Goods label
  11. Notify seller of returns that the item does not fit (Optional)
  12. Submit the package to the selected expedition
  13. Periodically Check the Details of Returns of Goods
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  15. after the goods are received by the seller, the purchase funds will be returned to your ShopeePay Account.
  16. Done
Thus the Procedure Guide for Returning Items from Online Shopping at Shopee that is Incompatible or Defective Products does not function properly. Hopefully, it can be a learning material for friends who have never tried and want to try returning the items you bought but did not match expectations.